When will I get my refund?
Please take easy that the fund is guaranteed as Akira-shop knows how important your money is and we make sure that the refund is handled accordingly. Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Akira-shop. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. 
I have not received my refund. What can I do?
The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made. Generally, the refund will be received in 3-20 business days.
Can I get refund if package is returned/destroyed?
If your package is returned or destroyed by the local customs agency, we will review the situation based on the submission of evidence from both sides. If the cause is due to local conditions, unfortunately the item will not be refunded in full by the platform. We apologize for the inconvenience this may have caused.
Do I have to pay for customs and import taxes?
You may be charged customs duties and taxes for something you bought on AliExpress because:

• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.

• When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority. You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence. Please note: Customs duties and taxes are never covered by AliExpress. To avoid any unforeseen surprises, please pay attention to the following:

• Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges.

• Contact your local post or customs office to find out more about your country’s customs duties and taxes.

• Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery.

• Sellers are not responsible for delays caused by the customs department in your country.

• Additional costs or delays may occur during international trade. • Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes.